Session Details
From Project to Critical Infrastructure: Lessons from 10 Years of Building the eBill Ecosystem
Short Abstract
Over the past decade, eBill has evolved from an ambitious industry initiative into a critical component of Switzerland’s digital financial infrastructure. Today, more than 4 million users rely on eBill, with over 100 million transactions processed annually.
In this session, Daniel Berger shares lessons learned from building and scaling a complex ecosystem involving banks, billers, software providers and industry partners. The presentation explores the importance of long-term investment, stakeholder alignment and the continuous balancing act between innovation, stability and security when operating infrastructure that millions rely on every day.
Key Takeaways
Digital infrastructure is not built through technology alone. It is built through long-term commitment, ecosystem collaboration and the ability to balance innovation with the trust and reliability that society expects from critical (financial) services.
Daniel Berger
Innovations
