Speaker Details

Anja Nägeli is Lead Customer Success & Delivery within Swiss Re’s Risk Data Solutions business. She leads global Customer Success activities for corporate clients using the RDS Platform.

In her current role, Anja works with large organisations across industries and geographies. Her team helps clients integrate natural catastrophe and climate risk insights into risk management and business decision-making. The focus is on driving adoption, strengthening engagement and ensuring clients achieve measurable value from the platform. Anja works closely with Sales, Product and Technology to translate client needs into practical solutions and to improve the overall customer experience.

Anja joined Swiss Re in Zurich in 2020 and has held roles across Reinsurance, Corporate Solutions and Risk Data Solutions. Before taking on her current Customer Success leadership role, she led solution design and delivery for the RDS Sustainability Compass. In that role, she worked with corporate clients to turn sustainability and risk-related challenges into practical, data-driven solutions.

Her broader experience spans innovation management, digital product development and client-centric business transformation at Swiss Re and Helvetia Insurance. She has worked across the full lifecycle of new solutions, from identifying customer problems and developing business models to launching digital products and supporting their adoption and continued development.

Across her roles, Anja has focused on connecting customer needs with business strategy, data and technology. Her work centres on turning complex risk and sustainability topics into solutions that clients can understand, apply and use in real business decisions.

Anja has an academic background in Business Innovation, Design Leadership and Corporate Sustainability Management.